Privacy Policy

01Company Information

Legal Entity: Neuraburn Technology Private Limited
Brand Name: Fitowl
Website: https://fitowl.in
Email: Fitowlapp@gmail.com
Location: Ahmedabad, Gujarat, India

02Information We Collect

We may collect and process the following information:

Business Information

• Gym or business name
• Business registration details
• GST information
• Business address
• Business contact information
• Subscription information
• Billing information

Member Information

• Member names
• Mobile numbers
• Email addresses
• Date of birth
• Membership details
• Attendance records
• Payment history
• Fitness measurements
• Trainer assignments
• Notes entered by gym staff

Staff Information

• Employee names
• Roles and permissions
• Contact information
• Login activity

Technical Information

• IP addresses
• Device information
• Browser information
• Operating system information
• Login timestamps
• Usage statistics
• Cookies and session identifiers

WhatsApp Business Information

When businesses connect their WhatsApp Business Account with Fitowl, we may process:

• WhatsApp Business Account ID
• Phone Number ID
• Message template information
• Delivery status information
• Messaging analytics
• Conversation identifiers

Fitowl does not access private WhatsApp conversations beyond what is necessary to provide messaging services and delivery tracking.

03How We Use Information

Fitowl uses collected information to:

• Provide gym management software services.
• Manage memberships and subscriptions.
• Track attendance.
• Generate invoices and reports.
• Send membership renewal reminders.
• Send payment reminders.
• Send birthday wishes.
• Deliver communications requested by businesses.
• Improve platform functionality and security.
• Provide customer support.
• Detect fraud and unauthorized activity.
• Comply with legal obligations.

04WhatsApp Business Services

Fitowl enables businesses to connect their own WhatsApp Business Accounts through Meta's WhatsApp Business Platform.

Messages sent through Fitowl are transmitted using the business's own WhatsApp Business account and phone number.

Fitowl acts solely as a technology platform facilitating communication between businesses and their customers.

Businesses are solely responsible for obtaining all required customer permissions and consents before sending promotional or marketing messages.

05Payments and Billing

Payments made through Fitowl may be processed using third-party providers including:

• Razorpay
• Banks
• UPI providers
• Payment gateways

Fitowl does not store complete credit card, debit card, UPI PIN, or banking credentials on its servers.

Payment providers process payment information according to their own privacy and security policies.

06Data Ownership

All business data, member records, attendance information, payment records, and customer information entered into Fitowl remain the property of the respective business using the platform.

Fitowl does not claim ownership rights over customer data.

Businesses may request export of their data during their active subscription period.

07We Do Not Sell Your Data

Fitowl does not sell, rent, trade, lease, or monetize customer, business, member, trainer, or user personal information to third parties for advertising or marketing purposes.

Fitowl will never:

• Sell member databases.
• Sell customer contact information.
• Share gym customer data with competitors.
• Use customer member databases for Fitowl marketing campaigns.

Customer data is used solely for:

• Providing Fitowl services.
• Operating the platform.
• Delivering requested communications.
• Improving platform functionality and security.
• Complying with legal obligations.

08Gym Business Responsibility Disclaimer

Fitowl provides software tools and automation services only.

Fitowl is not responsible for:

• Loss of gym members.
• Membership cancellations.
• Business losses.
• Revenue reduction.
• Customer disputes.
• Trainer performance issues.
• Payment collection failures.
• Business management decisions.
• Marketing performance.
• Loss of profits or business opportunities.

All operational and business decisions remain the sole responsibility of the gym or business owner.

09Data Retention and Deletion Policy

If a gym, business, or customer permanently stops using Fitowl services or terminates its subscription, Fitowl may retain business data, member records, attendance data, billing information, and related records for up to ninety (90) days following account termination or expiration.

This retention period allows customers sufficient time to request data exports, backups, or account restoration where applicable.

After the expiration of the ninety (90) day retention period, Fitowl reserves the right to permanently and irreversibly delete all associated customer data from its systems and backups unless a longer retention period is required by applicable law or regulatory obligations.

Customers are solely responsible for exporting or backing up their data prior to account termination or before the expiration of the retention period.

Once data has been permanently deleted, Fitowl may not be able to recover or restore such information.

10Data Sharing

Fitowl may share information only with trusted service providers necessary for operating the platform, including:

• Meta Platforms Inc.
• WhatsApp Business Platform
• Razorpay
• Cloud hosting providers
• Analytics providers
• Customer support providers

We may also disclose information if required by law, legal process, or government request.

11Data Security

We implement commercially reasonable security measures including:

• Encrypted communications
• Secure authentication systems
• Access controls
• Firewall protections
• Security monitoring systems

However, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

12Data Retention

We retain information:

• While an account remains active.
• As necessary to provide services.
• To comply with legal obligations.
• To resolve disputes.
• To enforce agreements.

Certain information may continue to be retained where legally required.

13Cookies and Tracking Technologies

Fitowl may use:

• Cookies
• Session tokens
• Analytics technologies
• Performance monitoring tools

These technologies improve platform functionality, security, and user experience.

14User Rights

Businesses may request:

• Access to stored information.
• Correction of inaccurate information.
• Export of business data.
• Deletion of information where legally permitted.

Requests may be submitted using the contact details below.

15Children's Privacy

Fitowl services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 13.

16Third-Party Services

Fitowl depends on third-party services including but not limited to:

• Meta Platforms Inc.
• WhatsApp Business Platform
• Razorpay
• Cloud hosting providers
• Email providers
• Analytics providers

Fitowl shall not be responsible for interruptions, delays, outages, pricing changes, policy changes, or suspensions caused by third-party providers.

17Changes to This Privacy Policy

Fitowl reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be published on our website with a revised effective date.

Continued use of Fitowl services following updates constitutes acceptance of the revised Privacy Policy.

18Contact Us